Return & Exchanges
We want you to be satisfied with your TOCCA purchase and are happy to accept returns or exchanges within 15 days of purchase, provided they adhere to our return policy as listed below.
To be eligible for a return or exchange, your item must be unused, unopened and in the same condition it was received. Items must have been purchased on tocca.com and in their original packaging. Please note your original shipping charge (if applicable) is not refundable.
To start the return process, please reach out to firstname.lastname@example.org with the following information:
- Order Number
- A photo of the unopened/unused item you want to return/exchange
- The reason for your return/exchange
- Specify whether you would like a return or list the item you would like sent to you in exchange.
Our customer service representative will follow up with you about the status of your request and next steps.
Returning an item to TOCCA: You are responsible for any shipping costs for returning your item. We recommend using a trackable shipping service.
Please allow 10-14 business days for the processing of your return by mail. All refunds will be issued to the original payment method used for purchase, less shipping charges. Refunds in the form of original payment can take up to one week to be credited back to your account.
Please note that merchandise purchased as a bundle must be returned as a bundle. Partial returns are not accepted. Certain items designated as ‘sale’ or discontinued are not returnable.
We are only able to accept returns for eligible Products purchased through www.tocca.com. If you purchased a Product from another retailer, please contact their customer service team for assistance.
NOTE: Items sent back to TOCCA without following the return/exchange process will not be eligible for refund or exchange.
Promotions & Offers
- Promotion code(s) cannot be combined with any other promo code(s).
- Discount cannot be applied to purchases of gift cards or bundles.
- Qualifying orders are based on the merchandise order subtotal after any promotion code and before applicable taxes are applied to your order.
- Only authorized purchases will be processed and shipped. We reserve the right to change or cancel at any time any order due to unauthorized, altered, or ineligible use of offer.
- Promotions are available while supplies last.
Please inspect your order carefully to report any significant damage that occurred in transit. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at email@example.com and follow the steps below to facilitate a replacement.
Please provide the order number, a photo of the damaged item and your email address and phone number. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
TOCCA offers complimentary Standard Ground Shipping within the contiguous United States on orders over $80 (net of discounts/promotions and tax). Unfortunately, TOCCA does not ship internationally at this time.
Orders are shipped Monday – Friday, excluding weekends and holidays. Orders are processed within two business days. During the summer months and periods of high heat, we may hold your order to minimize melting and damage to the product.
Orders may be expedited for additional shipping fees. Due to government shipping regulations, eau de parfum and room diffusers are ineligible for expedited shipping.
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. You can check your order status by logging onto 'my account' and then selecting order history.
We require signature verification upon delivery on orders that total $250 or more. TOCCA cannot accept responsibility for lost or stolen packages.
Shipping Fees and Methods:
- TOCCA ships via Fedex. Shipments to PO Boxes are shipped via USPS.
- Standard ground shipping is not guaranteed by our carriers. Our carriers have notified us that they are unfortunately experiencing delays, which may worsen during the holidays. During this time, your order may not have scans for several business days and may be delivered after the estimated delivery date. Please factor this into your order planning.
- We currently do not ship to AK or HI, APO/FPO/DPO military addresses, or other US territories. Standard ground shipping is only available within the contiguous United States.
Covid Update: The health and well-being of our employees, partners and customers is of the utmost importance to us. We are continually monitoring this rapidly changing situation, and reassessing procedures to keep you, our valued customers, safe and informed. We are shipping as usual Monday - Friday. However, processing and delivery times may slow due to coronavirus safety procedures.
Held and Cancelled Orders
Occasionally, our website may cancel order or parts of an order. This can include any of the following reasons:
- Item(s) not available.
- Unable to ship to the address provided.
- Unable to ship to the address provided.
- Payment processing issues
- A duplicate order was placed.
- Order quantity exceeds website threshold
- Order flagged as fraudulent by fraud prevention system
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be charged for any cancelled or unshipped item(s).
If you are interested in placing a new order or if you have questions about a cancelled order, please contact TOCCA at firstname.lastname@example.org
To protect TOCCA’s customers from fraudulent transactions, all orders are subject to review and verification. As part of the verification process, an order may be temporarily placed on hold in order to verify credit card billing information, which may include contacting the credit card holder.
Sales tax will be charged for purchases shipped within New York State and New Jersey.
TOCCA is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Our goal is to enable our customers to successfully gather information and transact business through our website and other technology. Whether you are using assistive technologies such as a screen reader, a magnifier, voice recognition software, or captions for videos, we endeavor to make your use of TOCCA’s technology a successful and enjoyable experience.
We are working to further enhance the accessibility and usability of our website to meet or exceed applicable standards. This work is ongoing and as we continue to strive toward our goal of promoting accessibility, we welcome your feedback on how we might improve. if you have difficulty accessing any feature or functionality of this website, please feel free to call us at +1 212-929-7122 or email us at email@example.com
Monday - Friday, 9:30am - 6pm EST
Privacy & Security Policy
Thank you for visiting TOCCA.com. TOCCA is committed to protecting your privacy.
By using this site, you agree to the terms of our policy.
Collection of Personally Identifiable Information by TOCCA.com
How TOCCA.com Uses Your Personal Information
TOCCA collects personal information primarily to make our services more rewarding for you to use. We usually use this information for internal purposes, such as studying our customers' preferences. We may also use your information to contact you for account and promotional purposes. If you opt-in during the site registration process or at other times when you submit personally identifiable information, the information you provide may be used by TOCCA.com to create and deliver to you emails such as newsletters, surveys and messages containing product or event information (“Opt-in emails). If you prefer not to receive such Opt-In Emails, please do not opt-in to receive these emails. If you do opt-in and later no longer want to receive these emails, please select “Safe Unsubscribe” on the email or send an email to firstname.lastname@example.org with the subject line "unsubscribe" and include your name and email. In the event that another company buys the assets or stock of TOCCA.com, your personal information may then belong to another entity.
How TOCCA Protects Your Information
We realize that our customers trust us to protect their personal information. We take that task seriously. We use industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception. We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes. We urge you to protect your own privacy. We recommend that you do not share your password with anyone or share your password in an unsolicited phone call or e-mail. To protect TOCCA’s customers from fraudulent transactions, all orders are subject to review and verification. As part of the verification process, an order may be temporarily placed on hold in order to verify credit card billing information, which may include contacting the credit card holder. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
Who Views Your Personal Information
TOCCA may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. TOCCA.com is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.
Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction. Some personal information is stored on servers owned by other companies. Only TOCCA has the right to access this information. TOCCA does not sell or license personal information
Cookies on TOCCA.com
Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Modifications to this Policy
TOCCA may make modifications or amendments to this policy from time to time. In the event that such changes alter how TOCCA gathers, processes, uses or discloses your personally identifiable information, TOCCA will post such changes on our website.
Questions About This Policy
28 W. 25th Street
New York, NY 10010
Policy last updated: 2023